HWS: IT Services: Support Center: Instructions, Training Programs, & Guides

Instructions, Training Programs, & Guides

IT Services Self-Help Tutorials

Most of the tutorials listed below are printable. Videos should open in a new tab or window.

Anti-spam

Using the SonicWall Anti-Spam Utility: Managing the E-mail Junkbox (PDF)

Blackboard

Please note: The Blackboard company offers its own tutorials for using the program; many of the Blackboard links below are to videos or resources available on the Blackboard Web site.

Questions and Answers for Faculty

Getting Started in Blackboard

Getting Started with the Course Files (Blackboard video)
Getting Started with the Course Environment (Blackboard link)
Getting Started with the Course Environment (PDF)
Creating an Announcement (Blackboard video)
Making a Course Available (video)

Building Courses

Adding Students to a Course (video)
Attaching Files to a Course Item (Blackboard video)
Creating a Tool Link (Blackboard video)
Copying Course Materials (video)
Changing the Menu Appearance (video)
Updating the Course Menu (video)
Deleting a Course Menu Item (video)
Changing the "My Courses" Display (video)

Working with Blogs and Wikis

The Blackboard system at HWS utilizes a powerful set of blog and wiki tools that can be used to collaborate within, or extend, the classroom.

Wikis

Creating a Wiki (Blackboard link)
Editing a Wiki Page (Blackboard link)

Preserving Course Materials

Questions and Answers for Students

Blackboard Tips for Students

Preparing to Take a Test Online (Cape Fear Community College link)
Taking a Test Online (Blackboard video)
Checking Grades in a Course in Blackboard (video)

Known Issues

Opening and Downloading PDF files on Campus PC Computers (video)

E-mail

Exchange Setup

Entourage (PDF)
Mac Mail (PDF)
Outlook (PDF)

IMAP Setup

Entourage (PDF)
Mac Mail (PDF)
Outlook (PDF)
Outlook Express (PDF)

Exchange 2010

Turning Off Conversation View in Webmail 2010 (PDF)
Turning On/Off Conversation View in Outlook 2003 and 2007 (PDF)
Configuring Outlook 2003 for a Secure Connection (PDF)
Webmail 2010 Quick Start Guide (PDF)
Clearing Browser Cache (PDF)

FireFTP Software to Transfer Files to people.hws.edu

Installing and Using FireFTP (PDF)

Kurzweil 3000 Software

Large File Transfer

Using the Accellion Courier File Transfer System (PDF)

Microsoft Office Online Training from Microsoft

Microsoft Office Version File Compatibility

Verifying the Office Version Installed (PDF)

Installing the Compatibility Pack

Office 2003 Windows (PDF)
Office 2004 Macintosh (PDF)

Saving to the Previous Version

Office 2007 Windows (PDF)
Office 2008 Macintosh (PDF)

Microsoft Office

Creating Mailing Labels by Mail Merge

Network Connections

Connecting to the Local Area Network

Mapping Network Drives (M, N, and I)

Creating Shortcuts to Network Drives

Network Printing from a Personal Computer

Using a Network Printer on a Personal Computer (PDF)

Password Management

Enrolling in Password Station (PDF)

Poster Production

Getting Started

Starting & Designing a Poster

Note: The poster templates below are 4 feet wide by 3 feet tall. Please see the Print Services Prices page for further information.

Templates for InDesign (Mac and PC) - for Adobe CS5 users

Templates for Powerpoint (Mac and PC)

Templates for Publisher (PC only)

Remote Access

HWS Virtual Private Network Configuration and Setup

Security

Scanning for Viruses

Windows XP/Vista (NOD32) (PDF)
Macintosh OS X (Sophos) (PDF)

Installing Security and Software Updates

Telephone/Voicemail

Wireless Access

Connecting to HWSWireless

Connecting to HWS Guest Wireless on Campus

Additionally, Atomic Learning is an online resource that provides short video tutorials for frequently used software applications. Faculty, staff and students interested in software training and tutorials can request an account in Atomic Learning by contacting the Help Desk via e-mail at helpdesk@hws.edu or by calling ext. 4357.

Instructions/Guides

Quick Reference

IT Services