Instructions, Training Programs, & Guides

IT Services Self-Help Tutorials

Most of the tutorials listed below are printable. Videos should open in a new tab or window.

Anti-spam

• Using the SonicWall Anti-Spam Utility: Managing the E-mail Junkbox (PDF)

Blackboard

Questions and Answers for Faculty

Getting Started in Blackboard

• Quickstart Guide (PDF)
• Getting Started in Blackboard version 9 (video)
• Various tutorials from Central Washington University (video)
• Various tutorials from Seton Hall University (video)

Building Courses

• Copying Course Materials (PDF) Copying Course Materials (video)
• Changing the Menu Appearance (video)
• Updating the Course Menu (video)
• Deleting a Course Menu Item (video)
• Changing the "My Courses" Display (video)
• Enrolling Users to a Blackboard Course (PDF)
• Displaying a List of Currently Enrolled Students (PDF) Displaying a List of Currently Enrolled Students (video)
• Removing Enrolled Students from a Course (PDF) Removing Enrolled Students from a Course (video)
• Making a Course Available (PDF) Making a Course Available (video)

Managing Courses

• Adding News Feeds to a Course Site (PDF)
• Retrieving Digital Dropbox Files (PDF)

Using the Grade Center

• Grade Center Quickstart Guide (PDF)

Preserving Course Materials

• Creating a Course Archive (video)
• Downloading the Grade Center (video)
• Exporting Blogs and Wikis (video)
• Collecting Discussion Threads (video)

Questions and Answers for Students

Blackboard Tips for Students

• Checking Grades in a Course in Blackboard (video)

E-mail

Exchange Setup

• Entourage (PDF)
• Mac Mail (PDF)
• Outlook (PDF)

IMAP Setup

• Entourage (PDF)
• Mac Mail (PDF)
• Outlook (PDF)
• Outlook Express (PDF)

Exchange 2010

• Turning Off Conversation View in Webmail 2010 (PDF)
• Turning On/Off Conversation View in Outlook 2003 and 2007 (PDF)
• Configuring Outlook 2003 for a Secure Connection (PDF)
• Webmail 2010 Quick Start Guide (PDF)
• Clearing Browser Cache (PDF)

FireFTP Software to Transfer Files to people.hws.edu

• Installing and Using FireFTP (PDF)

Kurzweil 3000 Software

• Kurzweil 3000 General User Guide

Large File Transfer

• Using the Accellion Courier File Transfer System (PDF)

Microsoft Office Online Training from Microsoft

• Office 2007 (Windows)
• Office 2008 (Mac)

Microsoft Office Version File Compatibility

• Verifying the Office Version Installed (PDF)

Installing the Compatibility Pack

• Office 2003 Windows (PDF)
• Office 2004 Macintosh (PDF)

Related links:

• Software Updates (PDF)
• Compatibility Pack for Office 2007
• Office for Mac 11.5.0 Update
• Open XML Converter for Mac

Saving to the Previous Version

• Office 2007 Windows (PDF)
• Office 2008 Macintosh (PDF)

Network Connections

Connecting to the Local Area Network

• Windows XP (PDF)
• Macintosh OS 10.4 (PDF)
• Macintosh OS 10.5 (PDF)
• Windows Vista (PDF)

Mapping Network Drives (M, N, and I)

• Windows XP (PDF)
• Macintosh OS X (PDF)
• Windows Vista (PDF)

Creating Shortcuts to Network Drives

• Windows XP (PDF)
• Macintosh OS X (PDF)
• Windows Vista (PDF)

Network Printing from a Personal Computer

• Using a Network Printer on a Personal Computer (PDF)

Password Management

• Enrolling in Password Station (PDF)

Poster Production

• Poster Production Guidelines and Tips (PDF)

Remote Access

HWS Virtual Private Network Configuration and Setup
• Web-based or Client Installation (PDF)

Security

Scanning for Viruses

• Windows XP/Vista (NOD32) (PDF)
• Macintosh OS X (Sophos) (PDF)

Installing Security and Software Updates

• Windows XP (PDF)
• Macintosh OS X (PDF)
• Windows Vista (PDF)

Telephone/Voicemail

• Telephone and Voicemail Tips (PDF)
• Campus Telephone Service (PDF)
• Voicemail (PDF)

Wireless Access

Connecting to HWSWireless

• Windows XP (PDF)
• Macintosh OS 10.4 (PDF)
• Macintosh OS 10.5 (PDF)
• iPod or iPhone (PDF)
• Windows Vista (PDF)

Connecting to HWS Guest Wireless on Campus

• Windows XP (PDF)
• Macintosh OS X (PDF)
• Windows Vista (PDF)

Additionally, Atomic Learning is an online resource that provides short video tutorials for frequently used software applications. Faculty, staff and students interested in software training and tutorials can request an account in Atomic Learning by contacting the Help Desk via e-mail at helpdesk@hws.edu or by calling ext. 4357.

Instructions/Guides

Quick Reference

• Anti-spam
• Blackboard
• E-mail
• FireFTP Software
• Kurzweil 3000 Software
• Large File Transfer
• Microsoft Office Online Training from Microsoft
• Microsoft Office Version File Compatibility
• Network Connections
• Network Printing from a Personal Computer
• Password Management
• Poster Production
• Remote Access
• Security
• Telephone/Voicemail
• Wireless Access